GAO Says Defense Logistics Agency Should Become More User-Friendly

By Dan Dupont / September 9, 2002 at 5:00 AM
The Defense Logistics Agency should take steps to improve its customer service and become more user-friendly, the General Accounting Office states in a new report. Problems with delivery of critical parts, insufficient information and other issues were cited by the services in evaluating DLA, which overall received "mixed" reviews. Some of the problems might be fixed through an improved customer feedback system, GAO suggests. Service officials complained that DLA's service in some cases has had a "detrimental impact" on their...

Not a subscriber? Sign up for 30 days free access to exclusive, behind-the-scenes reporting on defense policy and procurement.

Log in to access this content.