The Defense Logistics Agency should take steps to improve its customer service and become more user-friendly, the General Accounting Office states in a new report. Problems with delivery of critical parts, insufficient information and other issues were cited by the services in evaluating DLA, which overall received "mixed" reviews. Some of the problems might be fixed through an improved customer feedback system, GAO suggests. Service officials complained that DLA's service in some cases has had a "detrimental impact" on their...
